Legal Document
btp99 Privacy Policy
This Privacy Policy explains what personal data btp99 collects from players in Bangladesh, why we collect it, how it is used and protected, and what rights you have over your information. We are committed to handling your data with care, transparency, and full respect for your privacy.
Privacy at a Glance
Our Core Privacy Commitments
Before reading the full policy, here is a quick summary of the principles that guide how btp99 handles your personal information. Each point is explained in full detail in the sections below.
Section 1
Introduction and Scope
This Privacy Policy ("Policy") is published by btp99 ("we", "us", "our", "btp99") and applies to all personal data collected from individuals ("you", "the Player") who access, register on, or use the btp99 online casino and sports betting platform available at btp99.com (the "Platform").
This Policy describes the categories of personal data we collect, the purposes for which that data is processed, the circumstances under which it may be shared with third parties, the security measures we apply to protect it, and the rights available to you regarding your personal data.
By registering an account on btp99 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you must not use the Platform and should contact our support team to arrange account closure.
This Policy should be read alongside the btp99 Terms and Conditions and Responsible Gaming Policy, which together with this document constitute the full agreement between you and btp99 regarding the use of our services.
Age Restriction: btp99 is strictly for adults aged 18 years and above. 18+ We do not knowingly collect personal data from individuals under 18. If we become aware that a minor has provided personal data to us, we will take immediate steps to delete that data and close the associated account.
Section 2
Information We Collect
btp99 collects personal data in several ways: directly from you when you register or interact with the Platform, automatically through your use of the Platform, and in limited cases from third-party sources such as payment processors and identity verification providers.
Information You Provide Directly
When you create a btp99 account or use our services, we collect the following categories of personal data:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number, passport scan | Registration and KYC verification |
| Contact Data | Email address, residential address (Dhaka, Chittagong, Sylhet, etc.) | Registration and account updates |
| Financial Data | bKash number, Nagad number, Rocket account, bank account details, transaction history | Deposit and withdrawal processing |
| Account Data | Username, encrypted password, account preferences, communication preferences | Account creation and management |
| Support Data | Chat transcripts, email correspondence, complaint records | Customer support interactions |
Information Collected Automatically
When you access the btp99 Platform, we automatically collect certain technical and behavioural data, including:
- IP address, device type, operating system, and browser version;
- Pages visited, time spent on each page, links clicked, and navigation paths;
- Betting and gaming activity, including games played, wager amounts, and session duration;
- Login timestamps, session tokens, and device identifiers;
- Geolocation data (country and city level) derived from your IP address.
Information from Third Parties
In certain circumstances, btp99 may receive personal data about you from trusted third parties, including identity verification providers (for KYC compliance), payment processors such as bKash, Nagad, and Rocket (for transaction confirmation), and fraud prevention agencies. We only use such third-party data for the specific purpose for which it was shared.
Section 3
How We Use Your Data
btp99 processes your personal data only for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The primary purposes for which we process personal data are set out below.
Account Management and Service Delivery
The most fundamental use of your personal data is to create and maintain your btp99 account, process your deposits and withdrawals in BDT (Bangladeshi Taka), verify your identity and age, and provide you with access to the full range of sports betting and casino gaming services available on the Platform. Without this processing, we cannot provide the service.
Security, Fraud Prevention, and Compliance
btp99 uses transaction data, device data, and behavioural patterns to detect and prevent fraudulent activity, money laundering, match-fixing, and other forms of abuse. We are also required by applicable regulations to conduct Know Your Customer (KYC) checks and to retain certain records for defined periods. These processing activities are necessary for us to operate a safe and compliant platform.
Responsible Gaming
btp99 monitors gaming activity patterns — including session frequency, deposit velocity, and wagering behaviour — to identify players who may be showing signs of problem gambling. Where such patterns are identified, we may contact you with responsible gaming information or apply protective measures in accordance with our Responsible Gaming Policy. This processing is carried out in the interest of player welfare.
Communications and Promotions
With your consent, btp99 may send you promotional emails, SMS messages, or platform notifications about new games, bonus offers, BPL and IPL cricket betting promotions, and seasonal campaigns (such as Eid and Pohela Boishakh specials). You may withdraw consent for marketing communications at any time by updating your account preferences or contacting our support team. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.
Platform Improvement and Analytics
Aggregated, anonymised usage data is analysed to improve the performance, design, and feature set of the btp99 Platform. This analysis helps us understand which games and sports markets are most popular among our Bangladeshi players, where navigation issues arise, and how the overall user experience can be improved. This data is anonymised before analysis and cannot be used to identify individual players.
Legal Basis: btp99 processes personal data on the following legal bases: (a) contract performance — necessary to provide the service you have signed up for; (b) legal obligation — required for KYC, AML, and regulatory compliance; (c) legitimate interests — fraud prevention, platform security, and responsible gaming monitoring; (d) consent — marketing communications and certain optional cookies.
Section 4
Data Sharing and Disclosure
btp99 does not sell, rent, or share your personal data with third parties for their own marketing purposes. Personal data is shared with third parties only in the following limited and controlled circumstances.
Payment Service Providers
To process deposits and withdrawals, btp99 shares the minimum necessary financial data with our payment partners, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These providers are contractually bound to use your data solely for payment processing purposes and may not use it for any other purpose.
Identity Verification Partners
Where identity verification is required, btp99 works with accredited third-party KYC providers who process your identity documents on our behalf. These providers operate under strict data processing agreements and comply with applicable data protection standards.
Game Content Providers
Casino games on the btp99 Platform are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may collect limited technical data (such as session ID and game result data) directly from your device during gameplay. Their processing of such data is governed by their own privacy policies.
Legal and Regulatory Disclosure
btp99 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a valid legal order, or where disclosure is necessary to protect the rights, property, or safety of btp99, its players, or the public. Such disclosures will be limited to the minimum data required to fulfil the legal obligation.
Business Transfers
In the event that btp99 undergoes a merger, acquisition, or sale of business assets, personal data held about players may be transferred to the relevant successor entity as part of that transaction. Players will be notified of any such transfer and any resulting changes to the applicable privacy policy before the transfer takes effect.
Section 5
Cookies and Tracking Technologies
btp99 uses cookies and similar tracking technologies (including local storage and session tokens) to operate core Platform functionality, remember your preferences, and analyse how the Platform is used. Below is a description of the main categories of cookies we use.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Maintain your login session, secure your account, enable core platform features | Session / up to 24 hours |
| Functional | Remember your language preference, game lobby layout, and display settings | Up to 12 months |
| Analytics | Measure page views, navigation paths, session duration, and feature usage (anonymised) | Up to 13 months |
| Performance | Monitor Platform load times, identify technical errors, and optimise server response | Up to 30 days |
Managing Cookies
You can manage or disable non-essential cookies through your browser settings at any time. Most modern browsers allow you to block third-party cookies, clear existing cookies, or receive a notification before a cookie is stored. Please note that disabling essential cookies will impair your ability to use the btp99 Platform, as these are required for login and session management to function correctly.
btp99 does not use cookies to deliver third-party advertising or to track your browsing activity on other websites outside of the btp99 Platform.
Section 6
Data Retention
btp99 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
- Active account data — retained for the full duration of your btp99 account, updated as necessary to remain accurate;
- Transaction records (deposits, withdrawals, bet history) — retained for a minimum of 5 years after the transaction date to meet anti-money laundering record-keeping requirements;
- Identity verification documents — retained for a minimum of 5 years after account closure;
- Customer support records — retained for up to 3 years after the support interaction is resolved;
- Marketing consent records — retained for up to 3 years after consent is withdrawn, as evidence of prior consent;
- Technical log data (IP addresses, session logs) — retained for up to 12 months unless required for an ongoing investigation.
When personal data is no longer required and its retention period has expired, it is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised data may be retained indefinitely for aggregate statistical purposes.
Account Closure: Closing your btp99 account does not result in the immediate deletion of all personal data. Certain categories of data, particularly financial and identity records, must be retained for the periods described above to comply with legal obligations. You will be informed of this at the time of closure.
Section 7
Data Security Measures
btp99 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption — all data transmitted between your browser and btp99 servers is encrypted using industry-standard Transport Layer Security (TLS);
- Password hashing — account passwords are stored as one-way cryptographic hashes and are never stored or transmitted in plain text;
- Access controls — personal data is accessible only to authorised btp99 personnel who require it to perform their job functions, and access is logged and audited;
- Firewalls and intrusion detection — btp99 server infrastructure is protected by enterprise-grade firewalls and continuously monitored for suspicious activity;
- Regular security testing — the Platform undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited;
- Data minimisation — only the minimum necessary personal data is collected, stored, and accessible at any given time.
While btp99 employs robust security practices, no online platform can guarantee absolute security against all possible threats. Players are encouraged to use a strong, unique password for their btp99 account and to enable any available two-factor authentication features to reduce the risk of unauthorised access.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, btp99 will notify affected players without undue delay and will take all appropriate steps to contain, investigate, and remediate the breach.
Section 8
Your Rights and Choices
As a btp99 player, you have a number of rights in relation to the personal data we hold about you. These rights are summarised below. To exercise any of these rights, please contact our data team at [email protected] with the subject line "Privacy Request". We will respond to all valid requests within a reasonable timeframe.
Right of Access
You have the right to request a copy of the personal data that btp99 holds about you. We will provide this information in a clear and structured format. We may ask you to verify your identity before releasing any personal data to prevent unauthorised disclosure.
Right to Rectification
If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many details — such as your email address and contact information — directly through your account settings. For corrections to identity documents or other verified data, please contact our support team.
Right to Erasure
In certain circumstances, you have the right to request the deletion of your personal data. This right applies where the data is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that this right is subject to overriding legal obligations — for example, btp99 is required to retain transaction records and identity documents for regulatory compliance purposes even after account closure.
Right to Restrict Processing
You may request that btp99 restrict the processing of your personal data in certain situations — for example, while a data accuracy dispute is being resolved, or where you have objected to processing based on legitimate interests and a determination is pending.
Right to Data Portability
Where personal data has been provided by you and is processed on the basis of consent or contract performance, you have the right to receive that data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another service provider where technically feasible.
Right to Opt Out of Marketing
You may withdraw consent for marketing communications at any time by updating your notification preferences in the Account Settings section of the Platform, or by emailing [email protected]. Withdrawal of marketing consent will not affect the delivery of essential transactional communications such as deposit confirmations, withdrawal notifications, and security alerts.
Response Timeframe: btp99 aims to respond to all privacy-related requests within 30 calendar days of receipt. In cases of complexity or high volume of requests, this period may be extended by a further 30 days, with notification provided to the requester.
Section 9
Policy Updates and Contact
btp99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. When material changes are made to this Policy, we will notify registered players by email and by displaying a prominent notice on the Platform for at least 14 days before the amended Policy takes effect.
The effective date shown at the top of this Policy indicates when the current version was last reviewed and approved. We encourage all btp99 players to review this page periodically to remain informed about how their personal data is being handled.
Your continued use of the btp99 Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the amended Policy, you must stop using the Platform and contact our support team to request account closure and, where applicable, deletion of your personal data.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which btp99 processes your personal data, please contact our data and privacy team using the details below. We take all privacy enquiries seriously and will respond promptly and professionally.
- Email: [email protected] (subject line: "Privacy Request")
- Live Chat: Available 24/7 via the Platform support widget
- WhatsApp Support: Available during Bangladesh Standard Time (BST, UTC+6) business hours
Last reviewed: 1 January 2026. btp99 is committed to protecting the privacy of all players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
Have Questions About Your Privacy?
Our support team is available around the clock to address any privacy concerns. You can also review our Terms and Conditions, explore our FAQ, or log in to manage your data preferences directly. 18+